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Titan Account Terms and Conditions

1. Identification

Company name: TITAN OPERATING SYSTEM, S.L.

Tax identification number (NIF): B10741833
Registered address: Pl. de Catalunya, 9, 3rd Floor, L’Eixample, 08002 Barcelona, Spain.
Privacy contact email: data@titanos.tv
Customer support email: customer.service@titanos.tv

Titan Operating System, S.L. (hereinafter, “Titan”) is the provider and operator of the Titan Account service described in these Terms and Conditions.

2. Purpose

These Terms and Conditions (the "Terms") govern the access to and use by the User (hereinafter “User”) of the Titan Account service (the "Service"), an User account integrated into the TitanOS operating system and made available by Titan as part of the digital environment associated with compatible TitanOS devices and related online interfaces.

The Service is intended to enable the User to create and manage a Titan Account, authenticate access to the account through the mechanisms made available by Titan, link compatible devices, maintain an account-based User experience across such devices, store or synchronise certain preferences and account-related information, including future possible functionalities such as watchlists, favourite applications and favourite channels, and purchase and manage subscription bundles. The Service also allows the User to access account-management functions, including the review of linked devices, the management of certain profile information, management of payment methods and active subscriptions, access to legal information, sign-out from devices and account deletion.

The Service is provided as a digital account service and does not, by itself, constitute the sale, lease or supply of a device, audiovisual content, subscription, payment service, electronic communications service or third-party platform service. Any such additional services, where made available, shall be governed by the applicable specific terms, pre-contractual information and legal notices presented to the User before the relevant service is contracted or used.

The scope of the Service includes account creation, sign-in, authentication, device linking, synchronisation of certain account preferences and future possible functionalities such as storage of payment methods, and the purchase and management of subscription bundles, promotional offers and discounted packages for third-party platform services. Titan may, in the future, make available additional functionalities linked to the Titan Account, including multi-profile support, TVOD/SVOD-related features, in-app purchases, notifications or other account-based services. Any such future functionality shall only become contractually binding on the User where it is actually made available and the User is provided with the legally required information and, where applicable, accepts the specific terms applicable to that functionality.

These Terms apply to the Service as accessed through any compatible TitanOS device, web interface, account-management page or other access point made available by Titan from time to time. The availability, configuration and technical behaviour of the Service may vary depending on the device model, software version, territory, account status, third-party integrations and features enabled by Titan.

By creating a Titan Account, the User agrees to be bound by these Terms in their entirety. If the User does not agree with any provision of these Terms, the User must not register for or use the Service. The use of the Service also requires compliance with any applicable device terms, software terms, privacy notices, cookie notices, platform rules and other legal documents made available by Titan or by relevant third parties, insofar as they apply to the specific functionality used by the User.

The Service is intended for lawful, personal and non-commercial use by end Users acting as consumers, unless Titan expressly authorises a different use in writing. The User may not use the Service for professional, commercial, fraudulent, unlawful, abusive or unauthorised purposes, or in any manner that could compromise the security, integrity, availability or proper functioning of TitanOS, the Titan Account environment, linked devices, Titan systems or third-party services.

2.2 Acceptance Mechanism

Acceptance of these Terms and of the Titan Privacy Policy is required before registration can be completed. During the registration flow, the User will be presented with a mandatory acceptance action: by clicking the “Accept” button (or equivalent confirmation control), the User accepts these Terms and the Privacy Policy. This acceptance mechanism is separate from any optional consents, including consents for marketing communications or data sharing with device manufacturers or other third parties.

The acceptance mechanism shall be designed so that the User is able to access, read, download or otherwise consult these Terms and the Titan Privacy Policy before accepting them. Where the interface includes a “READ” button, hyperlink, expandable text, pop-up, embedded text panel or equivalent mechanism, such mechanism shall allow the User to review the applicable legal documents in a clear, accessible and intelligible manner before completing registration.

Acceptance of these Terms must be active and affirmative. The User’s silence, inactivity, pre-ticked boxes or continued navigation without an affirmative acceptance action shall not constitute valid acceptance where mandatory acceptance is required for account creation. Titan shall not make optional consents a condition for creating or using the Titan Account unless such consent is strictly necessary for the specific feature requested by the User or another lawful basis applies under the applicable data protection framework.

The User’s acceptance, together with the version of the Terms accepted and the date and time of acceptance (timestamp), will be recorded electronically by Titan. Titan may also record technical evidence reasonably necessary to demonstrate the registration flow, the version of the applicable legal documents, the acceptance event and the account to which the acceptance relates. Such records may be used by Titan for legal compliance, audit, security, dispute-management and contract-administration purposes.

If these Terms are accepted through a TV interface, mobile device, web browser or other digital interface, Titan shall make reasonable efforts to ensure that the essential information is presented in a way that is proportionate to the technical limitations of the relevant interface. Where the device or interface has limited space or display capacity, Titan may provide layered access to the Terms and the Privacy Policy, provided that the User is given a clear opportunity to access the complete legal documents before acceptance.

The acceptance of these Terms and the Titan Privacy Policy shall be independent from any optional consent requested for marketing communications, analytics not strictly necessary for the Service, data sharing with manufacturers or other third parties, or any other purpose that requires separate consent under applicable law. Refusal to provide optional consents shall not prevent the User from creating or using a Titan Account, except where the relevant optional feature cannot technically or legally be provided without the corresponding consent.

Where Titan materially updates these Terms, Titan may require the User to accept the updated version before continuing to use the Service or before using any new functionality affected by the update. Where the update is not material or is required by law, security, technical changes or non-substantial operational changes, Titan may notify the User through the Service, email or another appropriate channel, in accordance with the section of these Terms governing amendments. For material updates to these Terms or the Privacy Policy, Titan will send a notification email to the User’s registered email address, including a link to the updated document and the effective date of the changes.

2.3 Relationship with Other Documents

These Terms should be read together with the Titan Privacy Policy, which is available here: https://www.titanos.tv/account-privacy-policy. The Service may also be subject to additional legal documents, including device terms of use, TitanOS software terms, cookie or similar technology notices, open-source notices, accessibility notices, payment terms, subscription terms, promotional terms, third-party platform terms, end-User license agreements or other specific conditions. Such documents shall apply only to the relevant functionality, device, software, content, promotion, payment flow, subscription, platform or service to which they relate.

Where Titan makes additional services or features available, such as subscription bundles, in-app purchases, payment functionality, promotional offers, discounted packages, notifications, content-related features or integrations with third-party platforms, specific terms may apply and will be presented to the User before use or contracting of those services, where legally required. In the event of a conflict between these Terms and any specific service terms, the specific service terms shall prevail for the relevant service, without affecting the continued application of these Terms to the general Titan Account.

Where the Service provides access to third-party services, platforms, applications, content providers, payment service providers, manufacturers or other external providers, the User may be required to accept separate terms and privacy notices issued by those third parties. Titan is not responsible for the terms, policies or practices of third parties except where Titan is legally responsible under applicable mandatory law or where Titan expressly assumes such responsibility in the specific terms applicable to the relevant service.

2.4 Consumer Contract

These Terms constitute a distance contract within the meaning of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Consumer and User Protection Act (TRLGDCU) and Directive 2011/83/EU on consumer rights. You are entering into this contract as a consumer or end User.

The acceptance of these Terms shall equivalate to a contract being celebrated by electronic means, which will produce all the effects foreseen by the appropriate legal system, when the consent and the other requirements necessary for their validity have been met.

In any case, Titan shall log and maintain the electronic acceptance of these Terms and such record shall be admissible as evidence in the event of a dispute between the parties.

Similarly, the information regarding the Service is made available by Titan, prior to the start of the contracting procedure, which will only apply if the Users decides to proceed with the contracting through the any other means made available by Titan.

3. Description of the Service

Titan Account provides the following present, or future functionalities:

(a) Account creation and sign-in. The User may create and access a Titan Account using passwordless authentication methods made available by Titan. These may include single sign-on through supported third-party identity providers, such as Google ID, email-based one-time codes (OTP), magic links or passkeys. Where account creation or sign-in is initiated from a TV, the User may complete the process by scanning a QR code displayed on the TV screen using a mobile device or computer, or by visiting the URL shown on screen and entering the device code provided. Titan may require verification of the User’s email address before activating the account and may apply reasonable security measures to protect the account and prevent unauthorised access. One-time codes sent to the User’s email address during account creation, sign-in or other authentication flows are valid for a limited time (typically 15 minutes) and must not be shared with any third party. Titan will never request OTP codes from the User by phone, chat or any means other than the official sign-in interface.

(b) Device linking. The User may link compatible TitanOS devices to a single Titan Account, subject to the technical requirements, device model, software version and territories supported by Titan from time to time. The Service is intended to support repeated device-linking flows, so that the same account may be used across more than one compatible device where this functionality is available. The User will be required to re-accept these Terms and the Privacy Policy each time the User signs in and connects a new device.

(c) Storage and synchronisation of account preferences. The Service may store and synchronise the User’s watchlists, favourite applications and favourite channels across linked compatible devices, where such features are enabled. Preferences are stored centrally in the Titan Account and synchronised automatically to all linked compatible devices. Synchronisation may depend on network availability, device compatibility, software version, User settings and the availability of the relevant application or content in the applicable territory.

(d) Profile management. The User may manage certain account profile information through the interfaces made available by Titan. This may include setting or editing a display name and using or updating a profile avatar. A default avatar will be automatically generated at account creation and may be edited later. The User may also optionally provide demographic preferences such as gender or age range. Optional profile information is not required for basic account creation unless Titan expressly indicates otherwise in accordance with applicable law. The display name must not contain special characters, punctuation or numbers.

(e) Account and device management. The Service may allow the User to view certain linked-device information, such as device name and last active date, and to sign out from or unlink devices where such options are available. Signing out from a device may remove or reset certain account-based preferences stored locally on that device, without necessarily signing the User out of third-party applications or services accessed through that device.

(f) Payment method storage and management. The Service allows the User to enter, store and manage payment card details or other payment-method information. Payment methods stored in the Titan Account are used to process purchases of subscription bundles and other paid services made available through the Service. The User may view, update or remove stored payment methods through the account-management interface. The storage and processing of payment details is carried out in accordance with Section 8 and applicable payment-services and data protection law.

(g) Subscription bundles. The Service allows the User to purchase subscription bundles that provide access to third-party streaming platforms and content services at discounted rates. Each bundle may include one or more third-party subscriptions, subject to the specific terms, pricing and availability disclosed before the User confirms the purchase. The User may manage active subscriptions, view renewal dates, modify or cancel bundles, and access subscription-related information through the account-management interface.

The current functionality described in this Section may be updated, improved, restricted or adapted by Titan where necessary for technical, security, legal, operational or product-related reasons, provided that any such change is made in accordance with these Terms and without prejudice to the mandatory rights of the User as a consumer.

Titan may make additional features available through the Service in the future. These may include, where enabled, multi-profile support, TVOD/SVOD-related in-app content purchases, push notifications, personalised content recommendations or other digital services associated with Titan Account.

Future functionality is not guaranteed and shall only apply when it is actually made available by Titan. Before the User is bound by any new paid feature or additional digital service, Titan shall provide the User with the legally required pre-contractual information, including the main characteristics of the service, applicable price, taxes, payment terms, duration, cancellation conditions, renewal terms, withdrawal rights where applicable, technical requirements and any relevant third-party terms. Where specific terms apply to a future feature, those terms shall be presented to the User before the User contracts or uses that feature, where required by law.

The availability of future functionality may depend on the territory, device model, software version, third-party platform availability, commercial agreements, regulatory requirements and technical integrations. Titan may decide not to launch a planned feature, to launch it only in certain territories or devices, or to modify its scope before launch, provided that Titan does not mislead the User regarding the features actually available under the Service.

4. Registration, Authentication and Account Access

4.1 Eligibility

To create a Titan Account, you must be at least eighteen (18) years of age or the minimum legal age required in your jurisdiction to enter into contracts. The Service is not directed at minors. If Titan becomes aware of a registration by a minor, the account will be cancelled.

4.2 Registration Process

You may create a Titan Account via the TitanOS web registration page or, in certain cases, directly on a TitanOS device. The registration process requires you to:

(a) Provide a valid email address, which will be verified via a one-time code (OTP) sent to that address. The OTP code (4 digits) will be valid for 15 minutes. If the code expires, you may request a new one through the interface. The User may request a new code after a cooldown period if the original code was not received or has expired.

(b) Accept these Terms and the Privacy Policy by clicking the “Accept” button.

(c) Optionally grant or withhold separate consents for: (i) receiving marketing communications from Titan OS; (ii) sharing your name and email address with third parties for personalized advertising purposes; and (iii) sharing your name and email address with the TV manufacturer associated with your device to send you marketing communications. The User may accept all optional consents, select consents individually, or decline all optional consents by proceeding without selection. These consents may be modified at any time through the Preferences section of the Titan Account.

(d) Enter a display name (editable later).

(e) Optionally configure a passkey for faster future sign-ins. A passkey is a secure authentication method that allows the User to sign in without entering a one-time code, using device-based authentication (such as biometric authentication or device PIN) linked to the User’s account. Passkeys may be configured during registration or at any time through the account management interface, where supported.

(f) Optionally provide demographic information (gender and age range), which you may change or clear at any time.

(g) Optionally set a communication language preference for emails and notifications. By default, the communication language will match the system language configured on the User’s TV during initial setup. The User may change the communication language at any time through the Preferences section of the Titan Account; this change will apply to all future email communications.

Marketing communications from Titan OS, sharing of data with third parties for personalized advertising purposes, and sharing of data with the TV manufacturer associated with your device will only take place where the User has provided consent or where another appropriate legal basis exists. Where consent is required, Titan will request it separately from acceptance of these Terms and the Privacy Policy, and refusal to give optional consent will not prevent the User from creating a Titan Account unless the relevant optional feature cannot be provided without it. The User may withdraw consent and manage communication preferences at any time through the Preferences section in the account management interface. Details of the categories of third parties involved in personalized advertising are set out in the Privacy Policy.

4.3. Authentication

Titan Account uses a passwordless authentication model. This means that the User does not need to create or store a password with Titan. Access may be enabled through the authentication methods made available by Titan from time to time, such as sign-in through supported third-party identity providers (Google ID), one-time codes (OTP) or magic links sent to the verified email address, or passkeys configured by the User. One-time codes are valid for a limited time (typically 15 minutes) and may be resent after a cooldown period. The User may also sign in using a passkey, if previously configured, for faster and more secure access without requiring a code.

The User is responsible for keeping secure the email account, devices, passkeys and other authentication elements used to access the Titan Account. The User must not share one-time codes with any third party. Titan may apply reasonable security checks, verification steps or access restrictions where necessary to protect the account, prevent fraud, comply with legal obligations or maintain the security of the Service. If the User suspects that the Titan Account, verified email address, passkey or linked device has been compromised, the User should immediately sign in to the account, review linked devices through the Manage Devices section, remove any unknown devices, and contact Titan customer support.

A verified email address is required for account activation, authentication, and receipt of transactional communications (such as verification codes, account creation confirmations, account deletion confirmations, consent update notifications, device linking and unlinking notifications, Terms and Conditions or Privacy Policy updates, and other service-related notifications). Transactional emails do not require marketing consent and will be sent regardless of the User’s marketing communication preferences.

5. User Obligations and Prohibited Conduct

5.1 User Obligations

The User must use the Titan Account in a lawful, responsible and secure manner. In particular, the User must:

(a) provide accurate, complete and up-to-date information during registration and while using the Service, including maintaining access to the email address associated with the Titan Account;

(b) protect the authentication methods used to access the Titan Account, including the verified email account, one-time codes (OTP), passkeys, device-lock credentials and any linked device used for sign-in. One-time codes must not be shared with any third party. Titan will never request OTP codes from the User by phone, chat or any means other than the official sign-in interface;

(c) not share account access, one-time codes (OTP), passkeys or other authentication elements with third parties, as these may allow access to the account and to account preferences stored through the Service. Sharing one-time codes may result in unauthorised access to the User’s Titan Account and the loss of account-based preferences, watchlists, favourites and linked device information;

(d) notify Titan without undue delay if the User becomes aware of, or reasonably suspects, unauthorised access, misuse of the account, loss of control over the verified email address, or any other security incident affecting the Titan Account;

(e) use the Service in accordance with applicable law, these Terms, the Privacy Policy and standards of good faith; and

(f) use the Service only for its intended personal consumer purpose, unless Titan expressly authorises another use in writing.

These obligations are intended to protect the User, Titan, other Users, linked devices and third-party services that may be accessed through the Titan Account. For example, if a one-time code is shared with another person, that person may be able to access the Titan Account or perform actions associated with it.

5.2 Prohibited Conduct

The User must not use the Titan Account or the Service in a way that is unlawful, abusive, fraudulent, harmful or contrary to these Terms. In particular, the User must not:

(a) transfer, assign, sell, lend or share the Titan Account with any third party;

(b) create or use accounts for fraudulent, abusive or misleading purposes, including to bypass technical restrictions, obtain benefits improperly, interfere with the Service or impersonate another person;

(c) access or attempt to access the Service through unauthorised automated means, including bots, scripts, scraping tools or similar technologies, unless Titan has expressly authorised such access in writing;

(d) copy, reverse-engineer, decompile, modify, tamper with, circumvent or attempt to bypass the security, authentication or technical protection measures of the Service, except where expressly permitted by applicable mandatory law;

(e) use the Service in a way that could damage, disable, overload, impair or compromise Titan’s systems, TitanOS, linked devices, other users’ accounts, or third-party services connected to the Titan Account; or

(f) upload, transmit, store or distribute through the Service any unlawful, defamatory, abusive, misleading, harmful, rights-infringing or unauthorised content, including content that infringes intellectual property rights, privacy rights, data protection rights or other third-party rights.

Where the Service includes functions that allow the User to store information, manage preferences, link devices or interact with third-party services, the User must ensure that such use respects the rights of third parties and does not interfere with the normal operation or security of the Service.

The User is responsible for activity carried out through the Titan Account where such activity results from the User’s breach of these Terms or failure to take reasonable security precautions. This may include, for example, sharing one-time codes, allowing another person to use a linked device without appropriate controls, failing to secure the email account used for sign-in, or failing to act after becoming aware of suspected unauthorised access.

Titan will not be liable for losses caused by unauthorised use of the Titan Account where such use results from the User’s failure to protect the authentication methods used to access the account, except where Titan is legally responsible under applicable mandatory law.

Where Titan detects suspicious, unlawful or abusive activity, Titan may take proportionate measures to protect the User, Titan, other users, the Service or third parties. Such measures may include temporarily restricting access to the Titan Account, requiring additional verification, signing out linked devices, suspending specific account functionality, or taking other security measures permitted by applicable law. Titan will apply such measures in accordance with these Terms, the Privacy Policy and applicable consumer, data protection and digital services laws.

6. Account Management and Devices

6.1 Device Linking

The User may link compatible TitanOS devices to the Titan Account where this functionality is available. Device linking may be completed by scanning a QR code shown on the TV screen with a mobile device or computer, or by entering the device code at the URL shown on screen. The QR code and device code are valid for a limited time (typically 10 minutes) and will automatically refresh upon expiration. If the User initiates the linking process but does not complete it within the session timeout (typically one hour), the session will expire and the User will need to restart the linking process.

The linking process may be repeated for additional compatible devices. Titan may require verification steps, such as confirming the account email address or approving the device-linking request, to ensure that the device is linked by the authorised account holder. Each time the User signs in or links a new device, the User will be required to re-accept these Terms and the Privacy Policy before completing the process. When a new device is successfully linked to the Titan Account, Titan will send a notification email to the User’s registered email address confirming the device linking, including the device name and linking date. If the User did not authorise the linking, the User should immediately sign in to the account, remove the unknown device through Manage Devices, and contact customer support.

A device may only be linked and used in accordance with these Terms, the technical requirements of TitanOS and any device-specific terms that apply. Each TitanOS device may only be linked to one Titan Account at a time. If a device is already linked to another Titan Account, that device must first be unlinked from that account (by signing out) before it can be linked to a new account. This ensures that each device is associated with only one Titan Account at a time, protecting user data and account integrity.

6.2 Session Persistence

Once you sign in on a device, you will remain authenticated indefinitely unless you:

sign out voluntarily;
delete your account; or
your session token expires for security reasons.

Titan reserves the right to expire session tokens periodically for security purposes. The User will remain logged in on a device until: (a) the User signs out voluntarily; (b) the User deletes the account; (c) the session token expires for security reasons; or (d) the User is signed out remotely through the Manage Devices section.

6.3 Managing Linked Devices

The User may manage linked devices through the account-management tools made available by Titan, including through the TV interface or web account section where supported.

The account-management section may show information such as the device name and last active date. This information helps the User identify devices connected to the Titan Account and detect any device that the User does not recognise.

The User may sign out from or unlink a device where this option is available. Unlinking or signing out from a device prevents that device from continuing to use the Titan Account session, but it does not necessarily remove separate sessions in third-party applications or services used on the same device.

6.4 Effect of Sign-Out

When the User signs out from a device, Titan will revoke the Titan Account session for that device and the device will be automatically unlinked from the Titan Account. Account-based preferences stored locally on that device, such as favourites, watchlists and other Titan Account preferences, will be removed or reset from the device. The User will need to sign in again to re-link the device to the Titan Account.

Signing out from Titan Account does not automatically sign the User out of third-party services, applications or platforms accessed through the device. Those services are governed by their own terms, privacy notices and account settings. If the User wishes to sign out from a third-party service, the User must do so directly through that third-party service where applicable.

7. Watchlists, Favorites and User Preferences

Titan Account may centrally store the User’s watchlists, favourite applications, favourite channels and other account preferences where those features are available. This allows the User to access a more consistent experience across compatible linked devices.

Where the User has favourites or a watchlist stored locally on a compatible device before creating or signing in to a Titan Account, Titan may migrate that information to the Titan Account during sign-up or account-linking, where supported. The availability and scope of migration may depend on the device model, software version, territory and technical compatibility.

While the Titan Account remains active, the User’s account preferences may remain associated with the account so that they can be accessed from other compatible linked devices. If the User signs out from a device, those preferences may be cleared from that device but may remain stored in the Titan Account unless the User deletes the account or otherwise removes the relevant information through the available settings.

If the User deletes the Titan Account, Titan will apply the account-deletion process described in these Terms and in the Privacy Policy. Account deletion may result in the removal of watchlists, favourites and other account preferences associated with the Titan Account, subject to any retention required or permitted by applicable law.

8. Payment Methods and Subscription Bundles

As a future functionality Titan might enable the possibility to the User to add one or more payment methods to the Titan Account, such as payment card details or any other payment method accepted by Titan from time to time. Payment methods are used to process purchases of subscription bundles, third-party platform subscriptions, promotional packages and other paid services made available through the Titan Account.

The User must ensure that any payment method added to the Titan Account is valid, current and authorised for use by the User. The User must not add or use a payment method without the authorisation of the relevant cardholder or account holder.

Payment-method information may be stored directly by Titan or by a payment service provider appointed by Titan. Where a payment service provider stores or processes payment details, the processing may also be subject to that provider’s own terms and privacy notices.

8.1 Payment Service Provider

Titan may use Stripe or another regulated payment service provider to process payments, store payment tokens, support payment authentication, issue confirmations and manage payment-related operations. The payment service provider may receive the payment information necessary to complete the transaction and to comply with applicable legal, security and regulatory obligations.

Titan does not provide regulated payment services unless Titan expressly states otherwise. Payment processing, card authentication and payment security checks are carried out by the relevant payment service provider, payment network, issuing bank or other regulated entity involved in the payment chain.

8.2 Subscription Bundles

Titan offers subscription bundles that allow the User to access third-party streaming platforms and content services through a single purchase at a discounted rate compared to contracting each service individually. Each bundle may include one or more third-party subscriptions and is subject to the specific terms, pricing, duration and availability disclosed to the User before the purchase is confirmed.

The User acknowledges that:

(a) the availability of specific bundles, the third-party platforms included, the promotional pricing and the duration of offers may vary depending on the territory, time of purchase, commercial agreements and third-party availability;

(b) access to the third-party services included in a bundle is subject to the terms and conditions, privacy notices and technical requirements of each third-party provider, which the User must accept separately where required;

(c) Titan acts as the contracting party for the bundle purchase and is responsible for billing, payment processing and bundle management, while each third-party provider remains responsible for the provision of its own service, content and support; and

(d) the discounted pricing applicable to a bundle is subject to the User maintaining an active subscription during the promotional period, and early cancellation may result in the loss of promotional benefits, subject to the User’s statutory consumer rights.

8.3 Security and Strong Customer Authentication

Payments made through the Titan Account may be subject to security checks required by applicable payment-services law, including strong customer authentication where required. This may involve confirming the payment through the User’s bank, card issuer or payment service provider, for example through a banking app, one-time code, biometric confirmation or another authentication method supported by the payment provider.

Titan may refuse, suspend or cancel a transaction if the payment cannot be authorised, if the payment method is invalid, if fraud or misuse is suspected, or if the transaction cannot be completed in accordance with applicable law or payment-provider requirements.

8.4 Payment Method Management

Where the functionality is available, the User may view, update or remove payment methods associated with the Titan Account through the account settings or payment interface made available by Titan.

Removing a payment method may affect the User’s ability to complete purchases or maintain active subscriptions, including subscription bundles. If a payment method is removed while a subscription or bundle remains active, the User may be required to add another valid payment method to avoid interruption, suspension or cancellation of the relevant paid service or bundle.

9. Purchases, Subscription, Prices and Billing

9.1 Subscription Bundles and Paid Services

The Titan Account allows the User to purchase and manage subscription bundles, which provide access to third-party streaming platforms and content services at discounted rates. The User may also purchase other paid services made available by Titan, including individual third-party platform subscriptions, promotional packages, discounted offers or other digital services.

Before the User is bound by any purchase or subscription, including the purchase of a subscription bundle, Titan will provide the legally required pre-contractual information in a clear and accessible manner. This information includes: (i) the identity of the contracting parties and the third-party providers whose services are included in the bundle; (ii) the main characteristics of each service included; (iii) the total price, applicable taxes and any promotional discount; (iv) the duration, billing period and renewal conditions; (v) the cancellation and termination rules; (vi) the right of withdrawal, where applicable, and its conditions or exceptions; (vii) the technical requirements for accessing the services; and (viii) any third-party terms that apply to each service included in the bundle.

9.2 Third-Party Subscriptions and Services

Subscription bundles include access to services provided by third-party platforms or content providers. Accordingly:

Titan is responsible for the obligations that Titan expressly assumes under these Terms or under the specific terms of the relevant bundle, including billing, payment processing, bundle management and customer support for bundle-related issues. Each third-party provider remains responsible for its own service, content, technical functionality and third-party-specific support, except where Titan is legally responsible under applicable mandatory law or where Titan expressly assumes such responsibility in the applicable specific terms.

9.3 Prices, Taxes and Discounts

The price payable by the User will be shown before the User confirms the purchase or subscription. Prices may include VAT or other applicable taxes where required by law, or may identify such taxes separately, depending on the purchase flow and applicable legal requirements.

Discounts, promotional prices or bundle offers may be subject to specific conditions, such as availability period, eligible territories, participating platforms, minimum subscription period or other conditions shown to the User before contracting. Unless Titan states otherwise, promotional offers are not guaranteed to remain available indefinitely.

9.4 Billing and Payment Authorisation

By confirming a purchase or subscription bundle, the User authorises Titan or the relevant payment service provider to charge the selected payment method for the amount shown in the purchase flow. For subscription bundles and recurring services, the User also authorises recurring charges according to the billing period, renewal terms and cancellation rules disclosed before contracting. The User’s payment authorisation remains valid for subsequent renewal periods until the User cancels the bundle or removes the associated payment method.

If a payment is refused, reversed or cannot be completed, Titan may ask the User to provide another valid payment method. Titan may also suspend or cancel access to the relevant paid service where payment is not received, subject to any mandatory consumer rights and the specific terms applicable to the service.

9.5 Subscription Renewal and Cancellation

Subscription bundles renew automatically at the end of each billing period unless the User cancels before the renewal date. Titan will inform the User of the renewal conditions, including the renewal date, price and billing period, before the User subscribes. The User may cancel a subscription bundle through the account tools or cancellation process made available by Titan, subject to the cancellation rules disclosed for the relevant bundle.

Cancellation of a subscription bundle prevents future renewals but does not necessarily result in a refund for a period that has already started, unless required by applicable law or expressly stated in the specific terms of the relevant bundle. The User will continue to have access to the services included in the bundle until the end of the paid period unless the applicable terms state otherwise. Upon cancellation, the User’s access to the third-party services included in the bundle will terminate at the end of the current billing period, and the User may need to contract those services separately if continued access is desired.

9.6 Receipts and Transaction Confirmations

Titan may send the User a confirmation, receipt or other transaction information by email, through the Titan Account or by another durable medium where required by law. The User should review transaction confirmations and notify Titan promptly of any suspected error or unauthorised transaction.

9.1 Subscription Bundles and Paid Services

9.2 Third-Party Subscriptions and Services

Subscription bundles include access to services provided by third-party platforms or content providers. Accordingly:

9.3 Prices, Taxes and Discounts

9.4 Billing and Payment Authorisation

9.5 Subscription Renewal and Cancellation

9.6 Receipts and Transaction Confirmations

10. Cancellation, Refunds and Right of Withdrawal

10.1 Right of Withdrawal

Where the User acts as a consumer, the User has the statutory right to withdraw from a distance contract within fourteen (14) calendar days without giving any reason and without penalty, except where an exception applies under applicable consumer law.

For the Titan Account itself, the withdrawal period starts on the date on which the contract is concluded, namely when the User completes registration and Titan enables the Titan Account. For subscription bundles and other paid services contracted through the Titan Account, the withdrawal period will start on the date of purchase confirmation. Where the bundle or paid service consists of digital content or a digital service, the User must be informed of the applicable withdrawal rules before contracting.

To exercise the right of withdrawal, the User must inform Titan of the decision to withdraw by a clear statement sent to the support channel made available by Titan, including support@titanos.tv where that address is available for this purpose. The User may use the model withdrawal form included as an Annex to these Terms, but use of that form is not mandatory. It is sufficient for the User to send the withdrawal notice before the withdrawal period expires.

10.2 Exceptions to Withdrawal

The right of withdrawal does not apply in the cases provided by applicable consumer law. In particular, for subscription bundles and digital services, the User may lose the right of withdrawal where the digital content or digital service begins to be supplied before the end of the withdrawal period with the User’s prior express consent and acknowledgement that the right of withdrawal will be lost once supply begins. Given that subscription bundles provide immediate access to third-party streaming platforms, the User will typically be asked to consent to immediate performance and acknowledge the loss of the withdrawal right before the bundle is activated.

The right of withdrawal may also cease to apply where a service has been fully performed, provided that the User expressly requested or consented to the performance starting during the withdrawal period and acknowledged, where required by law, that the right of withdrawal would be lost once the service had been fully performed.

Titan will inform the User before contracting where a right of withdrawal exists, where it does not apply, or where the User may lose it as a result of requesting immediate access to digital content or services.

10.3 Effects of Withdrawal

If the User validly exercises the right of withdrawal, Titan will reimburse the payments received from the User for the withdrawn contract without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which Titan is informed of the User’s decision to withdraw.

Unless the User expressly agrees otherwise, reimbursement will be made using the same means of payment used for the initial transaction. The User will not incur any fee as a result of the reimbursement, except where applicable law permits otherwise.

Where the User withdraws from a contract, any ancillary contract linked to that contract will terminate automatically in accordance with applicable consumer law. This may include, for example, an ancillary subscription or service contracted together with the main purchase, subject to the specific terms and the rights of any third-party provider involved.

10.4 Refunds for Purchases

The User may submit refund requests through the support channel made available by Titan, including support@titanos.tv where that address is available for this purpose. Titan will assess refund requests in accordance with these Terms, the specific terms of the relevant purchase or subscription, applicable consumer law and any mandatory rights available to the User.

Refunds for subscription bundles may be assessed on a case-by-case basis, taking into account the portion of the billing period consumed, the third-party services accessed, the terms applicable to the relevant bundle and any mandatory consumer rights. Before the User confirms a bundle purchase, Titan will provide the information required by law regarding price, duration, renewal, cancellation, withdrawal and refund conditions. Where a bundle includes services from multiple third-party providers, refund eligibility may depend on the structure of the transaction and the terms applicable to each third-party service.

Where a refund is due, Titan will process it without undue delay and within the maximum period required by applicable law. Refunds will normally be made using the same payment method used for the original transaction, unless another method is agreed or required by the payment process.

10.1 Right of Withdrawal

10.2 Exceptions to Withdrawal

10.3 Effects of Withdrawal

10.4 Refunds for Purchases

11. Third-Party Platforms and Content

11.1 Access to Third-Party Services

Titan Account may allow the User to access, view, link to or interact with services, applications, channels, streaming platforms, content, subscriptions or other features provided by third parties.

Unless Titan expressly states otherwise, third-party services are provided by their respective providers and not by Titan. This means that:

the availability, content, features, prices, subscription terms, privacy notices, cancellation rules and support for third-party services are governed by the relevant third-party provider’s own terms;
the User may be required to create an account, sign in or accept separate terms and privacy notices directly with the relevant third-party provider;
Titan does not control and is not responsible for the content, availability, quality, legality or performance of third-party services, except where Titan is legally responsible under applicable mandatory law or expressly assumes responsibility in the relevant specific terms; and
access to a third-party service may depend on the User’s territory, device compatibility, subscription status, internet connection and the third-party provider’s own technical and commercial requirements.

11.2 Relationship with Third-Party Providers

The User’s relationship with each third-party provider is separate from the User’s relationship with Titan, unless Titan expressly states that Titan is acting as reseller, merchant of record, contracting party or provider of a specific service.

Where the User contracts a third-party subscription, bundle or other paid service through Titan Account, Titan will provide the User with the legally required pre-contractual information before the User is bound by the transaction. This may include information on:

the identity of the contracting party or provider;
the main characteristics of the service;
the total price, taxes and billing period;
the duration, renewal and cancellation conditions;
any applicable right of withdrawal or refund rules; and
any third-party terms that apply to the service.

Signing out from Titan Account, unlinking a device or deleting the Titan Account does not automatically cancel, suspend or terminate subscription bundles, third-party accounts, subscriptions or services that the User has contracted or accessed. Active subscription bundles must be cancelled separately through the account-management tools before the User deletes the Titan Account, otherwise billing may continue according to the terms of the bundle until cancellation is completed.

If the User is independently signed in to a third-party service on a device, that third-party session may remain active even after the User signs out from Titan Account. The User must manage sign-out, cancellation or deletion directly with the relevant third-party provider, unless Titan expressly provides a cancellation or management tool for that service.

11.3 Third-Party Marks and Content

Third-party trademarks, trade names, logos, application names, service names, content thumbnails, platform identifiers and other third-party materials displayed within Titan Account belong to their respective owners.

Their display within Titan Account does not imply endorsement, sponsorship, affiliation, partnership or approval by Titan or by the relevant third party, unless expressly stated. The User receives no rights in third-party marks, services or content other than the rights granted by the relevant third-party provider under its own terms.

11.4 Content Restrictions and Platform Integrity

Where Titan Account allows the User to store, configure, transmit or otherwise use content, preferences, names, images or other information, the User must ensure that such use is lawful and does not infringe third-party rights or applicable law.

Titan may take proportionate measures where content or account activity is unlawful, harmful, rights-infringing, misleading, abusive or contrary to these Terms. Such measures may include removing or restricting access to the relevant content, limiting account functionality, requiring additional verification, suspending access or taking other measures permitted by applicable law.

Where legally required, Titan will provide the User with information about the measure taken and any available complaint or review mechanism.

11.1 Access to Third-Party Services

Titan Account may allow the User to access, view, link to or interact with services, applications, channels, streaming platforms, content, subscriptions or other features provided by third parties.

Unless Titan expressly states otherwise, third-party services are provided by their respective providers and not by Titan. This means that:

the availability, content, features, prices, subscription terms, privacy notices, cancellation rules and support for third-party services are governed by the relevant third-party provider’s own terms;
the User may be required to create an account, sign in or accept separate terms and privacy notices directly with the relevant third-party provider;
Titan does not control and is not responsible for the content, availability, quality, legality or performance of third-party services, except where Titan is legally responsible under applicable mandatory law or expressly assumes responsibility in the relevant specific terms; and
access to a third-party service may depend on the User’s territory, device compatibility, subscription status, internet connection and the third-party provider’s own technical and commercial requirements.

11.2 Relationship with Third-Party Providers

the identity of the contracting party or provider;
the main characteristics of the service;
the total price, taxes and billing period;
the duration, renewal and cancellation conditions;
any applicable right of withdrawal or refund rules; and
any third-party terms that apply to the service.

11.3 Third-Party Marks and Content

11.4 Content Restrictions and Platform Integrity

Where legally required, Titan will provide the User with information about the measure taken and any available complaint or review mechanism.

12. Intellectual Property

12.1 Titan’s Rights

All intellectual property and industrial property rights in and to Titan Account, TitanOS, the Service and their related elements belong to Titan or Titan’s licensors.

These rights include, without limitation:

software, source code, object code, interfaces and technical architecture;
designs, graphics, icons, visual elements, layouts and user interfaces;
databases, documentation, texts and technical materials;
trademarks, trade names, logos and domain names; and
all updates, improvements, developments and derivative elements of the Service.

The User does not acquire any ownership rights in Titan Account, TitanOS, the Service, Titan’s technology or Titan’s trademarks by accessing or using the Service.

12.2 License to Use

Subject to compliance with these Terms, Titan grants the User a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use Titan Account for personal consumer purposes.

This license allows the User to use the Service only as made available by Titan and only on compatible devices or interfaces supported by Titan.

The license does not allow the User to:

copy, modify, adapt, translate, distribute, sell, rent, sublicense or commercially exploit Titan Account, TitanOS or any part of the Service;
reverse-engineer, decompile, disassemble or attempt to obtain the source code or internal structure of the Service, except where expressly permitted by applicable mandatory law;
remove, obscure or alter any copyright notice, trademark, legal notice or technical protection measure;
use Titan Account or TitanOS to develop competing services or unauthorised integrations; or
use the Service in any manner that infringes Titan’s rights, third-party rights or applicable law.

12.3 User Content and Account Information

The User retains any rights that the User may have in the information or content provided through Titan Account, including display name, avatar, watchlists, favourites, preferences and similar account information.

By using Titan Account, the User grants Titan a limited, non-exclusive, royalty-free license to store, host, reproduce technically, process, display, synchronise and otherwise use such information to the extent necessary to:

provide and maintain Titan Account
synchronise preferences across linked devices;
enable account and device management;
provide support and security functions;
prevent fraud or misuse; and
comply with applicable legal obligations.

This license is limited to what is necessary for the operation of Titan Account and does not transfer ownership of the User’s content or information to Titan.

12.4 User Responsibility for Content

The User must ensure that any content, image, name, preference or other information provided through Titan Account is lawful and does not infringe the rights of any third party.

The User must not upload, configure or use any content that:

infringes intellectual property, industrial property, privacy, image, data protection or other third-party rights;
is unlawful, misleading, defamatory, abusive, discriminatory or harmful;
impersonates another person or entity; or
interferes with the security, integrity or normal operation of the Service.

Titan may remove, restrict or disable access to content where reasonably necessary to comply with these Terms, applicable law, a third-party rights claim or a lawful request from a competent authority.

12.5 Feedback

If the User provides comments, suggestions or feedback about Titan Account, Titan may use such feedback to improve the Service without any obligation to compensate the User, provided that Titan does not use the User’s personal data except in accordance with the Privacy Policy and applicable data protection law.

12.1 Titan’s Rights

All intellectual property and industrial property rights in and to Titan Account, TitanOS, the Service and their related elements belong to Titan or Titan’s licensors.

These rights include, without limitation:

software, source code, object code, interfaces and technical architecture;
designs, graphics, icons, visual elements, layouts and user interfaces;
databases, documentation, texts and technical materials;
trademarks, trade names, logos and domain names; and
all updates, improvements, developments and derivative elements of the Service.

The User does not acquire any ownership rights in Titan Account, TitanOS, the Service, Titan’s technology or Titan’s trademarks by accessing or using the Service.

12.2 License to Use

This license allows the User to use the Service only as made available by Titan and only on compatible devices or interfaces supported by Titan.

The license does not allow the User to:

copy, modify, adapt, translate, distribute, sell, rent, sublicense or commercially exploit Titan Account, TitanOS or any part of the Service;
reverse-engineer, decompile, disassemble or attempt to obtain the source code or internal structure of the Service, except where expressly permitted by applicable mandatory law;
remove, obscure or alter any copyright notice, trademark, legal notice or technical protection measure;
use Titan Account or TitanOS to develop competing services or unauthorised integrations; or
use the Service in any manner that infringes Titan’s rights, third-party rights or applicable law.

12.3 User Content and Account Information

provide and maintain Titan Account
synchronise preferences across linked devices;
enable account and device management;
provide support and security functions;
prevent fraud or misuse; and
comply with applicable legal obligations.

This license is limited to what is necessary for the operation of Titan Account and does not transfer ownership of the User’s content or information to Titan.

12.4 User Responsibility for Content

The User must ensure that any content, image, name, preference or other information provided through Titan Account is lawful and does not infringe the rights of any third party.

The User must not upload, configure or use any content that:

infringes intellectual property, industrial property, privacy, image, data protection or other third-party rights;
is unlawful, misleading, defamatory, abusive, discriminatory or harmful;
impersonates another person or entity; or
interferes with the security, integrity or normal operation of the Service.

12.5 Feedback

13. Confidentiality

13.1 Scope

In connection with Titan Account, Titan and the User may have access to information that is not public and that should reasonably be treated as confidential.

For the User, this may include account information, authentication elements, device information, preferences, payment-related information, communications with Titan and other non-public information associated with the Titan Account.

For Titan, this may include non-public technical, operational, commercial, security or product information relating to Titan Account, TitanOS or Titan’s systems.

Where confidential information includes personal data, that personal data will be processed in accordance with the Privacy Policy and applicable data protection law.

Titan will apply reasonable technical and organisational measures designed to protect confidential information and personal data against unauthorised access, loss, alteration, misuse or unauthorised disclosure.

Titan will use confidential information relating to the User only where necessary for legitimate purposes connected with the Service, including:

providing, maintaining and improving Titan Account;
authenticating the User and protecting account security;
managing linked devices, preferences, support requests and service communications;
preventing fraud, misuse or security incidents;
complying with legal, regulatory or contractual obligations; and
establishing, exercising or defending legal claims, where necessary.

The User must keep confidential and secure the elements used to access the Titan Account, including:

(a) one-time codes;

(b) passkeys;

(d) device-lock credentials; and

(e) any other authentication or recovery element made available by Titan.

The User must not share those elements with third parties. If the User suspects that the Titan Account, verified email address, linked device or authentication method has been compromised, the User must notify Titan without undue delay through the support channels made available by Titan.

Titan may disclose confidential information where such disclosure is necessary and permitted by applicable law, including:

(a) to service providers, processors, advisers, group companies or contractors that need access to support the Service, provided that appropriate confidentiality and security obligations apply;

(b) to payment service providers, third-party platforms, device manufacturers or other third parties where necessary to provide a feature requested by the User and where a valid legal basis exists;

(d) where necessary to prevent fraud, protect the security of the Service, investigate misuse or protect the rights of Titan, the User or third parties; or

(e) where the User has authorised the disclosure or where disclosure is otherwise permitted under these Terms or the Privacy Policy.

Confidentiality obligations do not apply to information that:

(a) is or becomes public without breach of these Terms;

(b) was lawfully known by the receiving party before disclosure and without a confidentiality obligation;

(d) is independently developed without use of the other party’s confidential information; or

(e) must be disclosed by law or by a competent authority.

Nothing in this Section limits the User’s rights under applicable data protection law. Where confidential information includes personal data, the Privacy Policy and applicable data protection law govern the processing of that personal data.

The User may exercise data protection rights through the channels identified in the Privacy Policy. Titan will process personal data only where there is a valid legal basis and in accordance with the transparency, security, purpose limitation and data minimisation principles required by applicable law.

The obligations in this Section will continue to apply after termination or deletion of the Titan Account for as long as the relevant information remains confidential or Titan is required to protect or retain it under applicable law.

13.1 Scope

In connection with Titan Account, Titan and the User may have access to information that is not public and that should reasonably be treated as confidential.

For Titan, this may include non-public technical, operational, commercial, security or product information relating to Titan Account, TitanOS or Titan’s systems.

Where confidential information includes personal data, that personal data will be processed in accordance with the Privacy Policy and applicable data protection law.

Titan will use confidential information relating to the User only where necessary for legitimate purposes connected with the Service, including:

providing, maintaining and improving Titan Account;
authenticating the User and protecting account security;
managing linked devices, preferences, support requests and service communications;
preventing fraud, misuse or security incidents;
complying with legal, regulatory or contractual obligations; and
establishing, exercising or defending legal claims, where necessary.

The User must keep confidential and secure the elements used to access the Titan Account, including:

(a) one-time codes;

(b) passkeys;

(d) device-lock credentials; and

(e) any other authentication or recovery element made available by Titan.

Titan may disclose confidential information where such disclosure is necessary and permitted by applicable law, including:

(a) to service providers, processors, advisers, group companies or contractors that need access to support the Service, provided that appropriate confidentiality and security obligations apply;

(b) to payment service providers, third-party platforms, device manufacturers or other third parties where necessary to provide a feature requested by the User and where a valid legal basis exists;

(d) where necessary to prevent fraud, protect the security of the Service, investigate misuse or protect the rights of Titan, the User or third parties; or

(e) where the User has authorised the disclosure or where disclosure is otherwise permitted under these Terms or the Privacy Policy.

Confidentiality obligations do not apply to information that:

(a) is or becomes public without breach of these Terms;

(b) was lawfully known by the receiving party before disclosure and without a confidentiality obligation;

(d) is independently developed without use of the other party’s confidential information; or

(e) must be disclosed by law or by a competent authority.

14. Privacy and Personal Data

14.1 Privacy Policy

The processing of personal data is governed by the Titan Privacy Policy, available at: https://www.titanos.tv/account-privacy-policy. The Privacy Policy forms an integral part of the contractual relationship between the User and Titan.

14.1 Privacy Policy

15. Availability, Changes to Service, Security and Maintenance

Titan will use reasonable technical and organisational efforts to maintain the availability, security and proper functioning of Titan Account. However, the User acknowledges that the Service may not be available at all times and that interruptions, delays, errors or limitations may occur.

Service interruptions may result from, among other things:

scheduled maintenance, updates or security improvements;
technical incidents, software errors or compatibility issues;
failures or interruptions affecting internet access, device operation, third-party providers or payment service providers;
security incidents, suspected misuse or measures required to protect Titan, the User, other users or the Service; or
events beyond Titan’s reasonable control.

Where reasonably possible, Titan will provide advance notice of planned maintenance that may materially affect access to the Service. Urgent maintenance or security measures may be carried out without prior notice where necessary to protect the Service, users, linked devices or third parties.

15.1 Changes to the Service

Titan may update, improve, adapt, suspend or discontinue features of Titan Account from time to time. Changes may be made for technical, security, legal, operational or product-related reasons, including to improve the Service, maintain compatibility with devices, comply with applicable law, address security risks or reflect changes in third-party services.

Where a change materially affects the core functionality of Titan Account or the User’s rights under these Terms, Titan will provide reasonable advance notice, unless the change is urgent, required by law, necessary for security reasons, or does not materially affect the User’s use of the Service.

Any changes will be applied without prejudice to the User’s mandatory consumer rights and any specific rights relating to paid services, subscriptions or digital content.

15.2 Security and Maintenance

Titan may take technical and organizational measures to protect Titan Account, TitanOS, linked devices, user accounts and third-party services connected to the Service. These measures may include updates, patches, access controls, session management, additional verification, monitoring for misuse and restrictions designed to prevent fraud, unauthorised access or security incidents.

The User must cooperate with reasonable security measures and use the Service in accordance with these Terms. If a device, software version or third-party integration is no longer compatible with the Service or presents security risks, Titan may limit or withdraw support for that device, software version or integration, subject to applicable law.

15.3 No Absolute Guarantee

To the extent permitted by applicable law, Titan does not guarantee that Titan Account will be uninterrupted, error-free, immune from all security risks, or compatible with every device, software version, application or third-party service at all times.

This Section does not limit any statutory rights that the User may have under applicable consumer law, including rights relating to lack of conformity of digital services or digital content where such rules apply.

Service interruptions may result from, among other things:

scheduled maintenance, updates or security improvements;
technical incidents, software errors or compatibility issues;
failures or interruptions affecting internet access, device operation, third-party providers or payment service providers;
security incidents, suspected misuse or measures required to protect Titan, the User, other users or the Service; or
events beyond Titan’s reasonable control.

15.1 Changes to the Service

Any changes will be applied without prejudice to the User’s mandatory consumer rights and any specific rights relating to paid services, subscriptions or digital content.

15.2 Security and Maintenance

15.3 No Absolute Guarantee

16. Suspension, Restriction and Termination by Titan

Titan may suspend, restrict or terminate the Titan Account, or specific features of the Service, where there is a legitimate reason to do so. This may occur, in particular, where:

(a) the User breaches these Terms or applicable law;

(b) the User uses the Service in a fraudulent, abusive, unlawful or harmful manner;

(c) Titan has reasonable grounds to believe that the security of the Titan Account, a linked device or an authentication method has been compromised;

(d) the measure is necessary to protect the User, Titan, other users, third-party services or the integrity and security of the Service;

(e) Titan is required to act by a competent judicial, administrative, regulatory or law-enforcement authority; or

(f) another ground provided for by applicable law applies.

Except in cases of urgency, legal prohibition, security risk or serious breach, Titan will provide the User with prior notice before terminating the Titan Account. Where termination is based on a breach that can reasonably be remedied, Titan may give the User an opportunity to correct the breach within a reasonable period.

Where the Digital Services Act or similar digital-services rules apply to a specific measure, Titan will apply restrictions in a diligent, objective and proportionate manner, taking into account the rights and legitimate interests of the User, Titan, other users and third parties.

Where legally required, Titan will provide the User with information on the reasons for the measure and any available complaint or review mechanism, unless Titan is prohibited from doing so by law or doing so would compromise security, fraud prevention or the rights of third parties.

During a suspension or restriction, the User may be unable to access all or part of the Titan Account Services (present and future functionalities), linked-device features, preferences, watchlists, favourites, payment functions, subscription bundles, bundle-management tools or subscription management tools.

Termination of the Titan Account by Titan may result in the closure of the account, unlinking of devices and deletion or disabling of account-based preferences, subject to the Privacy Policy and any retention required or permitted by applicable law.

Termination does not affect rights or obligations that arose before termination, including payment obligations for subscription bundles, refund rights, consumer rights, data protection rights or any legal action available to Titan or the User under applicable law. Where the User has active subscription bundles at the time of termination, those bundles will be cancelled in accordance with the applicable bundle terms, and the User may retain access to the third-party services until the end of the current paid period unless the termination results from a serious breach by the User.

Titan may suspend, restrict or terminate the Titan Account, or specific features of the Service, where there is a legitimate reason to do so. This may occur, in particular, where:

(a) the User breaches these Terms or applicable law;

(b) the User uses the Service in a fraudulent, abusive, unlawful or harmful manner;

(c) Titan has reasonable grounds to believe that the security of the Titan Account, a linked device or an authentication method has been compromised;

(d) the measure is necessary to protect the User, Titan, other users, third-party services or the integrity and security of the Service;

(e) Titan is required to act by a competent judicial, administrative, regulatory or law-enforcement authority; or

(f) another ground provided for by applicable law applies.

17. Account Deletion by the User

You may request deletion of your account at any time through the Edit Profile section in your account management area (available on TV and web). The deletion process requires your confirmation and verification by one-time code.

17.1 Effect of Deletion

Account deletion results in:

(a) Erasure of your account data in accordance with the Privacy Policy and applicable data protection law. However, certain data may be retained in a restricted or blocked state for a period required or permitted by applicable law (including for the establishment, exercise or defense of legal claims, compliance with legal obligations, or regulatory requirements). Details of applicable retention periods and legal bases are set out in the Privacy Policy.

(b) Unlinking of all associated devices.

(d) A confirmation email sent to your registered email address.

(e) Where applicable, cancellation of active subscription bundles and other subscriptions purchased through Titan Account, without prejudice to your consumer rights. The User will retain access to bundled third-party services until the end of the current paid period, after which access will terminate.

Account deletion is processed immediately upon verification. Once processed, you will not be able to recover your account, restore linked devices, or access account-based preferences (such as watchlists, favourites and channels). Please ensure you have exported or saved any data you wish to retain before requesting deletion. Certain data may be retained in a blocked state as described in Section 17.1(a) and in the Privacy Policy.

17.1 Effect of Deletion

Account deletion results in:

(b) Unlinking of all associated devices.

(d) A confirmation email sent to your registered email address.

18. Titan Account Functionality

Titan will use reasonable efforts to ensure that Titan Account operates correctly and that the information made available through the Service is accurate, useful and up to date. However, the User acknowledges that digital services may be affected by technical limitations, device compatibility, network conditions, third-party integrations, software updates and security requirements.

Titan does not guarantee that all features will be available on all devices, in all territories or at all times. The availability and performance of Titan Account may depend on factors such as device model, TitanOS version, internet connection, supported applications, third-party services and account status.

To the extent permitted by applicable law, Titan is not responsible for:

(a) temporary interruptions, delays, errors or reduced performance of the Service caused by maintenance, updates, security measures or technical incidents;

(b) failures caused by the User’s device, internet connection, software configuration or unauthorised modifications;

(c) failures, interruptions or changes affecting third-party services, applications, platforms, payment providers or content providers;

(d) viruses, malware or harmful components introduced through third-party services, user conduct or external systems not controlled by Titan;

(e) unauthorised access or misuse caused by the User’s failure to protect authentication methods, devices or account access; or

(f) loss of usefulness, availability or performance resulting from circumstances outside Titan’s reasonable control.

Nothing in this Section excludes or limits Titan’s liability where such exclusion or limitation is not permitted by applicable law, including mandatory consumer protection, digital content and digital services rules.

Titan declares that it takes reasonable measures, within its capabilities and in line with the state of the art, to support the functioning and security of Titan Account and to reduce technical errors and security risks.

These measures may include system monitoring, updates, security patches, access controls, authentication checks and measures designed to protect the Service against misuse, unauthorised access or technically harmful components.

To the extent permitted by applicable law, Titan is not responsible for:

(a) temporary interruptions, delays, errors or reduced performance of the Service caused by maintenance, updates, security measures or technical incidents;

(b) failures caused by the User’s device, internet connection, software configuration or unauthorised modifications;

(c) failures, interruptions or changes affecting third-party services, applications, platforms, payment providers or content providers;

(d) viruses, malware or harmful components introduced through third-party services, user conduct or external systems not controlled by Titan;

(e) unauthorised access or misuse caused by the User’s failure to protect authentication methods, devices or account access; or

(f) loss of usefulness, availability or performance resulting from circumstances outside Titan’s reasonable control.

19. Liability and Warranties

Titan will use reasonable technical and organisational efforts to maintain the availability, security and proper functioning of Titan Account. However, the User acknowledges that digital services may be affected by interruptions, errors, maintenance, updates, network failures, device issues, third-party service interruptions or circumstances outside Titan’s reasonable control.

Titan does not guarantee that Titan Account will be available at all times, free from all errors, or completely immune from security risks. This does not affect any mandatory rights that the User may have under applicable consumer law, including rights relating to digital content or digital services.

To the maximum extent permitted by applicable law, and without prejudice to the User’s mandatory rights as a consumer, Titan will not be liable for losses or damages arising from:

(a) interruptions, delays, errors or reduced performance of the Service where Titan has acted with reasonable care and applied reasonable technical and organisational measures;

(b) malware, unauthorised access, cyberattacks or third-party interference where such events occur despite Titan having implemented reasonable security measures;

(c) the User’s failure to comply with these Terms, including failure to protect authentication methods, verified email access, passkeys, one-time codes or linked devices;

(d) third-party services, applications, platforms, payment providers or content providers that are not controlled by Titan, except where Titan is legally responsible under applicable mandatory law or expressly assumes responsibility in the relevant specific terms; or

(e) indirect or consequential losses that were not reasonably foreseeable at the time of contracting.

Nothing in these Terms excludes or limits Titan’s liability where such exclusion or limitation is not permitted by applicable law. In particular, the limitations in this Section do not apply in cases of fraud, wilful misconduct, gross negligence, death or personal injury caused by Titan where applicable, or any other liability that cannot be excluded or limited under mandatory consumer protection law.

Where the Service is provided free of charge, Titan’s liability will be assessed in accordance with applicable law and the nature of the Service. Where the User has paid Titan for a specific service, subscription or digital content, any liability relating to that paid service will be subject to the applicable mandatory consumer rights and the specific terms disclosed before contracting.

Titan Account and any paid digital content or digital service provided by Titan will be supplied in accordance with the statutory conformity requirements applicable under Spanish and European Union consumer law.

Where the User has mandatory rights in relation to lack of conformity of digital content or digital services, Titan will respect those rights. This may include, where applicable, the right to have the service brought into conformity, to receive a proportionate price reduction, or to terminate the relevant contract, in each case under the conditions established by applicable law.

This Section does not affect any legal guarantee or remedy that applies to devices, third-party services, third-party subscriptions or content supplied by a third party, which may be governed by the relevant third-party provider’s own terms and applicable law.

Titan will use reasonable technical and organisational efforts to maintain the availability, security and proper functioning of Titan Account. However, the User acknowledges that digital services may be affected by interruptions, errors, maintenance, updates, network failures, device issues, third-party service interruptions or circumstances outside Titan’s reasonable control.

To the maximum extent permitted by applicable law, and without prejudice to the User’s mandatory rights as a consumer, Titan will not be liable for losses or damages arising from:

(a) interruptions, delays, errors or reduced performance of the Service where Titan has acted with reasonable care and applied reasonable technical and organisational measures;

(b) malware, unauthorised access, cyberattacks or third-party interference where such events occur despite Titan having implemented reasonable security measures;

(c) the User’s failure to comply with these Terms, including failure to protect authentication methods, verified email access, passkeys, one-time codes or linked devices;

(e) indirect or consequential losses that were not reasonably foreseeable at the time of contracting.

20. Changes to These Terms

Titan may modify these Terms where there is a valid reason to do so, including to reflect changes in the Service, legal or regulatory requirements, security needs, technical developments, new functionality, changes in third-party services, or improvements to clarity and transparency.

Any modification will be made in accordance with applicable consumer protection law and will not affect rights acquired by the User before the effective date of the modification.

Titan will notify the User of material changes to these Terms with reasonable advance notice before they take effect, unless the change is urgent, required by law, necessary for security reasons, or beneficial to the User and does not materially affect the User’s rights.

The notice may be provided by email to the address associated with the Titan Account, through the Service interface, or by another appropriate means. Where appropriate, the notice will include:

(a) a clear description of the main changes;

(b) the date on which the changes will take effect;

(d) the consequences of rejecting the updated Terms.

Where Titan requires acceptance of updated Terms, the User may be asked to accept them before continuing to use the Service or before accessing affected functionality.

If the User does not accept a material change, the User may stop using the Service and delete the Titan Account without penalty, without prejudice to any rights acquired before the change took effect. Where the change affects a paid service, subscription or digital content, the User will retain any mandatory rights available under applicable consumer law and the specific terms of the relevant service.

Continued use of the Service after the effective date of a notified change may constitute acceptance of the updated Terms where permitted by applicable law and where the User has been clearly informed of that consequence.

Titan may keep a record of the version of the Terms accepted by the User and the date and time of acceptance, where necessary for legal compliance, audit, dispute management and contract administration purposes.

Any modification will be made in accordance with applicable consumer protection law and will not affect rights acquired by the User before the effective date of the modification.

The notice may be provided by email to the address associated with the Titan Account, through the Service interface, or by another appropriate means. Where appropriate, the notice will include:

(a) a clear description of the main changes;

(b) the date on which the changes will take effect;

(d) the consequences of rejecting the updated Terms.

Where Titan requires acceptance of updated Terms, the User may be asked to accept them before continuing to use the Service or before accessing affected functionality.

21. Customer Support

For any inquiries, complaints, technical issues, or exercise of rights related to Titan Account, you may contact Titan at:

Customer support: customer.service@titanos.tv
Privacy and data protection: data@titanos.tv
Postal address: TITAN OPERATING SYSTEM, S.L., Pl. de Catalunya, 9, 3rd Floor, L'Eixample, 08002 Barcelona, Spain.

Titan will endeavor to respond to inquiries and complaints within a reasonable time and, in any event, within any legally mandated deadlines.

Titan will review and respond to User complaints within a reasonable time and, where applicable, within the deadlines required by law. If a complaint relates to a third-party service, Titan may redirect the User to the relevant third-party provider where that provider is responsible for the matter.

This Section does not limit the User’s right to contact consumer authorities, data protection authorities or competent courts where applicable.

For any inquiries, complaints, technical issues, or exercise of rights related to Titan Account, you may contact Titan at:

Customer support: customer.service@titanos.tv
Privacy and data protection: data@titanos.tv
Postal address: TITAN OPERATING SYSTEM, S.L., Pl. de Catalunya, 9, 3rd Floor, L'Eixample, 08002 Barcelona, Spain.

Titan will endeavor to respond to inquiries and complaints within a reasonable time and, in any event, within any legally mandated deadlines.

This Section does not limit the User’s right to contact consumer authorities, data protection authorities or competent courts where applicable.

22. Governing Law and Jurisdiction

This Section does not limit the User’s right to contact consumer authorities, data protection authorities or competent courts where applicable.

Any dispute arising from or relating to these Terms or the Service will be submitted to the courts and tribunals that are competent under applicable law.

Where the User acts as a consumer, nothing in these Terms deprives the User of the right to bring claims before the courts of the User’s domicile or any other forum available under mandatory consumer protection law. Any reference to the courts of Barcelona will apply only to the extent permitted by mandatory consumer law.

The User may have access to alternative dispute resolution mechanisms under applicable consumer law. Titan will provide information on any mandatory or available consumer dispute resolution mechanism where required by law.

Where applicable, the User may also consult the European online dispute resolution resources made available by the European Commission for disputes arising from online contracts, without prejudice to the User’s right to seek redress before the competent courts.

This Section does not limit the User’s right to contact consumer authorities, data protection authorities or competent courts where applicable.

Any dispute arising from or relating to these Terms or the Service will be submitted to the courts and tribunals that are competent under applicable law.

23. Miscellaneous

23.1 Entire Agreement

These Terms, together with the Privacy Policy and any specific service terms, constitute the entire agreement between you and Titan regarding the Service and supersede any prior agreements or communications on the same subject matter.

23.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid one that achieves the original intended purpose to the greatest extent possible.

23.3 No Waiver

Titan's failure to exercise or delay in exercising any right under these Terms shall not constitute a waiver of that right unless expressly acknowledged in writing.

23.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without Titan's prior written consent. Titan may assign its contractual position to any entity within its corporate group, or in connection with a restructuring, merger, or acquisition, upon prior notice to you.

23.5 Language

These Terms are provided in English. In the event of any discrepancy between versions in different languages, the English version shall prevail.

23.6. Force Majeure

Titan will not be liable for failure or delay in performing obligations where such failure or delay results from events beyond Titan’s reasonable control. Such events may include natural disasters, war, armed conflict, terrorism, civil unrest, pandemics, epidemics, labour disputes, widespread telecommunications or internet failures, power outages, cyber incidents affecting third-party infrastructure, government actions, regulatory restrictions or other unforeseeable and unavoidable circumstances.

Where a force majeure event affects the Service, Titan will use reasonable efforts to reduce its impact and restore the affected functionality where technically and commercially reasonable.

23.1 Entire Agreement

23.2 Severability

23.3 No Waiver

Titan's failure to exercise or delay in exercising any right under these Terms shall not constitute a waiver of that right unless expressly acknowledged in writing.

23.4 Assignment

23.5 Language

These Terms are provided in English. In the event of any discrepancy between versions in different languages, the English version shall prevail.

23.6. Force Majeure

Where a force majeure event affects the Service, Titan will use reasonable efforts to reduce its impact and restore the affected functionality where technically and commercially reasonable.

Last update: July 2026.

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